jata77 Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope of This Policy

This privacy policy provides a detailed description of how jata77 processes the personal information of users of its website and services. By using our platform, you are considered to have accepted the terms of this policy.

jata77 is committed to ensuring a safe and transparent environment for users in Bangladesh. Keeping your personal information secure is one of our highest priorities. This policy applies to our website, mobile platform, and all related digital services.

In this policy, "personal information" refers to any information that can be used to identify a person directly or indirectly. We use your information only for the purposes described in this policy.

2 Information We Collect

When you create an account on jata77 and as you use the platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number or passport details (for identity verification).
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details (bKash, Nagad, Rocket, or bank account), transaction history.
• Account Information: Username, password (stored in encrypted form), account settings.
• Communication Logs: Records of your conversations with our support team.

We collect only the information necessary to meet legal requirements and improve the quality of our services. No unnecessary or excessive information is collected.

3 Automatic Data Collection

When you use our platform, some technical information may be collected automatically. This information helps us improve service quality and ensure security:

• Device Information: The type of device you use, operating system, browser type and version.
• IP Address: Your connection's IP address (used for geographic location verification and fraud prevention).
• Usage Patterns: Which pages you visited, how long you stayed, which games you played.
• Referral Information: How you arrived at our site.
• Cookies and Similar Technologies: For session management and personalized experience.

4 How We Use Your Information

jata77 uses your information for the following legitimate purposes:

• Account Management: Account registration, login verification, and ensuring account security.
• Identity Verification (KYC): Confirming user identity in accordance with legal and regulatory requirements.
• Financial Transaction Processing: Processing deposits, withdrawals, and bonus-related transactions.
• Service Improvement: Analyzing user experience to improve the platform.
• Customer Support: Resolving any issues or questions you may have.
• Promotional Communications: Informing you about offers and updates with your consent.
• Fraud Prevention: Detecting illegal activity and ensuring the security of our platform.
• Responsible Gaming: Identifying potentially harmful gaming behavior and providing support to users.

5 Data Storage and Security

jata77 has implemented industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information (such as passwords and financial data) is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel who need it for their work can access your information.
• Security Monitoring: Our systems are monitored around the clock to detect any unauthorized access.
• Data Minimization: We store only the information we need, for only as long as it is needed.

Data retention periods are determined based on legal requirements, regulatory obligations, and business needs. Even after an account is closed, certain information may be retained for a specified period for legal reasons.

6 Sharing Information with Third Parties

jata77 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with authorized payment partners such as bKash, Nagad, and Rocket to process financial transactions.
• Technology Service Providers: Necessary information is shared with trusted technology partners who assist in operating the platform; however, they may not use your information for their own purposes.
• Law Enforcement Agencies: Information may be provided to the relevant authorities in cases of legal obligation or valid government directive.
• Fraud Prevention Organizations: Limited information may be shared as part of industry-wide partnerships to prevent financial crime.

All third-party partners are contractually bound to comply with the standards of this privacy policy and to keep your information secure.

7 Cookie Policy

jata77 uses various types of cookies to improve your browsing experience and monitor service quality:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. The platform will not function properly without them.
• Functionality Cookies: For remembering your preferred language, game settings, and other preferences.
• Analytics Cookies: For understanding how the site is used, which helps us improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (though this may not always be possible due to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent given for promotional communications at any time.
• Right to Lodge a Complaint: The right to lodge a complaint with the relevant authority if you believe your data protection rights have been violated.

To exercise these rights, please contact us by email at [email protected]. We will verify your request and do our best to respond as quickly as possible.

9 Protection of Minors

jata77 strictly prohibits the use of the platform by anyone under the age of 21. We actively ensure that minors cannot use our services:

• Age is verified at the time of account registration.
• Proof of age is collected during the identity verification (KYC) process.
• Additional verification documents may be requested in suspicious cases.

If we learn that a minor has created an account on our platform, that account will be immediately closed and all associated information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

10 Policy Changes

jata77 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to your registered email or posted on the platform.
• For material changes, your consent may be requested again.

We recommend that you review this policy regularly. Continued use of the platform after an update will be considered acceptance of the revised policy.

11 Contact Us

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Contact us directly through our 24/7 live chat support.

Our data protection team will review your request and respond as quickly as possible. We treat all privacy-related inquiries with the highest importance.